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Posted by Let Alliance on July 27, 2012
Dear Letting Agent customer
If you are one of our valued Letting Agent customers, please note the following important changes to the Let Alliance invoicing process.
At Let Alliance we do everything possible to make our referencing and rent guarantee products way ahead of our competitors when it comes to service, ‘nil’ excess protection and price. With this in mind we have made the following minor, however important changes to our invoicing process from 1st August 2012.
We understand the hectic business environment in which our customers operate, and that tenant applications can change during the process from the tenants initial interest in a property through to the move-in date. When changes of this nature occur, you might well need to change the product or service supporting the transaction from Let Alliance.
For example, you might need to change a 6 month Ultimate Rent Guarantee to a stand-alone Ultimate Reference. With effect from the 1st August 2012, in circumstances such as this, we will amend the transaction and the invoice item on the invoice following the month of the change. So a changed transaction during August will be amended and charged for on the September invoice.
This minor change allows us to keep our administration costs to a minimum and also allows us to issue your invoices as early as possible each month. If you have any questions about this change please do not hesitate in contacting us.
I would like to take this opportunity to thank you for your business and for being a valued customer at Let Alliance. We are passionate about what we do and we care greatly about your experience as a customer with Let Alliance. If you have any feedback that will help us to either continue with our service to you or improve in any way, please do not hesitate in emailing me directly at; firstname.lastname@example.org
I hope that you are enjoying the sunshine following the monsoon rains and looking forward to the Olympics like we are all at Let Alliance… come on Team GB!
Andy Halstead – Chief Executive
Tel: 0845 6850475