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Posted by Let Alliance on March 4, 2015
Your feedback has meant we have again been recognised for our outstanding customer service, for the second year running.
In April 2014 Let Alliance won the ESTAS Supplier of the Year Silver Award and this Top 10 Shortlist status confirms we have continued to provide high quality service and products for our valued Letting Agent customers. The ESTAS determine the best agents and suppliers in the industry through research carried out amongst customers who are asked a series of questions about the service they have received from their agent or supplier.
This years’ competition saw a huge 25,000 surveys completed.
Our Founder & CEO, Andy, comments “Let Alliance works exclusively with Letting Agents and our customers are at the heart of everything that we do. The ESTAS awards are very special, in that it is customers who decide upon the winners; which is why they mean so much to us.”
The top ten supplier firms have now been announced on this year’s shortlist. The ‘Best in Sector’ winners and the ‘Supplier of the Year will be announced by Phil Spencer, the TV Property expert, at the 12th annual ESTAS ceremony at the Hilton Park Lane on 17th April. Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.
Simon Brown, who owns The ESTAS, says “It’s client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for firms taking part. It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself”.