One of the UK’s largest tenant referencing and lettings specialists

We’re introducing a new claims payments process to help Letting Agents through difficult times.

Posted by on August 18, 2022

Whether it’s soaring rent prices, lack of available stock, or the cost of living crisis, the rental market is looking volatile at this moment. But, as one of the industry’s largest suppliers, we want to continue improving life for letting agents.

Letting agents across the United Kingdom will benefit significantly from the actions we’re taking through what will be a challenging time when managing rent arrears. Tenants and landlords are facing a cost of living crisis like no other. Doing nothing is not an option for us.

Effective immediately, we will pay all rent protection payments as Faster Payments, meaning the money will reach your account immediately*. In addition, we’ll begin paying outstanding rent arrears upon receipt of a claim**.

By working with professional and reputable lettings agents, we can massively reduce delays for letting agents and landlords – meaning fewer delays in receiving rents and management fees when you need to make a rent guarantee claim.

When a tenancy goes wrong, it can significantly strain a letting agent’s business and relationships with landlords. We’ve announced these immediate enhancements to our claims process to provide continued support for letting agents and the rental market.

We are here to serve our customers and do everything possible to make their businesses successful. Rent Guarantee claims are increasing, and we will undoubtedly see more claims throughout the winter as the cost-of-living crisis worsens and the energy price cap is set to increase. As the largest provider of Rent Guarantee insurance in the UK, we can make claims payments immediately upon receipt**. We have the resources to support our customers, who are at the heart of everything we do.

        – Will Eastman, Head of Legal & Claims

Mike Dawson, Sales Director, said, “The cost of living crisis is real and will affect millions. So talk to us about how we can help protect your rents and management fee income. Don’t delay; call 01244 564 986 and talk to one of our expert team members today.”

*from the time of processing and subject to standard banking cut-off times.

**Claims received before 12:00 and subject to qualifying criteria, speak to your account manager for further details.


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