One of the UK’s largest tenant referencing and lettings specialists
Please email our Tenants team if:
Please email our Insurance team to advise us of any changes to your insurance policy
If you would like to contact us to update your renewal preferences and remove automatic renewal from your policy please complete the renewal preference form. Alternatively please call the insurance team on 01244 421 167.
Contact our teams:
Referencing Team: 01244 421 261
Nil Deposit Team: 01244 621 862
Tenants’ Contents & Liability Insurance: 01244 421 986
Landlords’ Buildings & Contents Insurance: 01244 421 999
Insurance Administration: 01244 421 167
Rent Guarantee Claims: 0330 333 7047
Rent Guarantee Renewals: 01244 207 049
Rent on Time: 01244 564000
Customer Experience: 0330 333 7126
Letting Agent Customers:
New Agent Enquiries: 0330 333 7255
Customer Development Team: 01244 564 986
National 1 Team: 01244 886 236
National 2 Team: 01244 421 984
Partnerships Team: 01244 421 265
Cities Team: 01244 207 040
LonRes Team: 02037 634 434
Belvoir, Northwood, Newton Fallowell and Goodchilds Team: 01244 886 226
Not sure which team you are assigned to? Simply click here and log into your agent portal to find out.
To make an insurance claim:
Please refer in the first instance to the number in your policy documents – alternatively, you can call:
Let Alliance Landlords’ Buildings & Contents Insurance Claims:
UKGI Policies: 0292 055 8766
Ageas/AXA Policies: 0330 333 7186
Let Alliance Landlords’ Home Emergency Cover Claims:
UKGI Policies: 0345 872 9009
Ageas/AXA Policies: 0330 333 7186
Let Alliance Tenants Contents & Liability Insurance Claims:
UKGI policies: 0292 055 8766
Ageas/AXA Policies: 0330 333 7186
Ergo: 0330 333 7230
Head Office:
Let Alliance
Dodleston House, Bell Meadow Business Park
Park Lane, Pulford
Chester
CH4 9EP
For general enquiries please email Head Office
Leave your name, phone number and email address and we will contact you as soon as possible.
If you have feedback, good or bad, on any aspect of the service we provide, please email our customer experience team by clicking the button below.
Our official complaints process is available to download below:
Download our complaints process
You can find our Privacy Notice here, which explains to policyholders and users of services what data we collect and how we manage your data.
Please find our Client Money Protection Certificate here.
Please find our Property Redress Scheme Certificate here.