One of the UK’s largest tenant referencing and lettings specialists

Please email our Tenants team if:

  • you are a tenant, employer or landlord providing information regarding a reference
  • you are a letting agent following up on a reference submitted


Email our Tenants team

Please email our Insurance team to advise us of any changes to your insurance policy


Email our Insurance team

Change your Renewal Preferences

If you would like to contact us to update your renewal preferences and remove automatic renewal from your policy please complete the renewal preference form. Alternatively please call the insurance team on 01244 421 167.

Contact our teams:

Referencing Team: 01244 421 261

Nil Deposit Team: 01244 621 862

Tenants’ Contents & Liability Insurance: 01244 421 986

Landlords’ Buildings & Contents Insurance: 01244 421 999

Insurance Administration: 01244 421 167

Rent Guarantee Claims: 0330 333 7047

Rent Guarantee Renewals: 01244 207 049 

Rent on Time: 01244 564000

Customer Experience: 0330 333 7126


Letting Agent Customers:

New Agent Enquiries: 0330 333 7255

Customer Development Team: 01244 564 986

National 1 Team: 01244 886 236

National 2 Team: 01244 421 984

Partnerships Team: 01244 421 265

Cities Team: 01244 207 040

LonRes Team: 02037 634 434

Belvoir, Northwood, Newton Fallowell and Goodchilds Team: 01244 886 226

Not sure which team you are assigned to? Simply click here and log into your agent portal to find out.

To make an insurance claim:

Please refer in the first instance to the number in your policy documents – alternatively, you can call:

Let Alliance Landlords’ Buildings & Contents Insurance Claims: 

UKGI Policies: 0292 055 8766

Ageas/AXA Policies: 0330 333 7186


Let Alliance Landlords’ Home Emergency Cover Claims:

UKGI Policies: 0345 872 9009

Ageas/AXA Policies: 0330 333 7186


Let Alliance Tenants Contents & Liability Insurance Claims:

UKGI policies: 0292 055 8766

Ageas/AXA Policies: 0330 333 7186

Ergo: 0330 333 7230


Head Office:

Let Alliance

Dodleston House, Bell Meadow Business Park

Park Lane, Pulford



For general enquiries please email Head Office

Email our Head Office

Request a Call Back

Leave your name, phone number and email address and we will contact you as soon as possible.


If you have feedback, good or bad, on any aspect of the service we provide, please email our customer experience team by clicking the button below.

Send us your feedback

Our official complaints process is available to download below:

Download our complaints process

Privacy Notice

You can find our Privacy Notice here, which explains to policyholders and users of services what data we collect and how we manage your data.

Certified Provider

Please find our Client Money Protection Certificate here.

Please find our Property Redress Scheme Certificate here.

Referencing Opening Hours

  • Monday to Friday - 9am to 5.30pm
  • Saturday - 9:30am to 1pm
  • Sunday - Closed
  • Insurance Opening Hours

  • Monday to Friday - 9am to 5.30pm
  • Saturday - Closed
  • Sunday - Closed