Meet Our Team

My previous experience has mostly been in customer service roles and before joining Let Alliance, I worked in the banking sector. I also worked as an assistant manager in a pawnbrokers. I am excited to progress my career at Let Alliance for many years to come!

Before joining Let Alliance I completed a degree at Edge Hill University and worked in various customer service based roles. I really enjoy communication and customer interaction and I’m keen to express this within my role at Let Alliance.

In my free time I enjoy video filming and editing as well as socialising with friends and family.

Before joining Let Alliance I worked in the hospitality and financial industries. I believe that customer service is one of my strongest skills and that is what attracted me to this role.

I joined Let Alliance I like what we stand for, Customer focused, committed and honest to name a few. I hope to learn more skills and progress within this company

Outside of work I am a huge sports fan, from rugby and football to darts and snooker. I also Love spending time with my family and friends.

“In 2010 I joined previous colleagues to work on the launch of Let Alliance as Head of Underwriting and negotiated specialist rental guarantee, landlords and tenants insurance products with our underwriters.

I have worked in the property owner and commercial insurance sector since 2002 and started my career as Credit Controller for the commercial property broker Keelan Westall. Following its acquisition by Erinaceous Insurance Services; I moved within the group to work directly for the Insurance Director. My roll included the management of all the insurer binders and agreements, monitoring scheme performance and working on product development.

In 2008 I joined the Towergate Group. I worked on the build and launch of a Letting Agent Solutions. Following the successful launch of Letting Agent Solutions, I moved into Paymentshield (also within the Towergate Group) in order to become the Let Property Product Manager responsible for negotiating the let products in place with the providers as well as managing the placement of portfolio business.”

Connect with Alex:

“I first started my working life at the age of 17 working in customer facing roles. I studied at college for 2 years and discovered I had a passion for delivering high customer service in a fast paced environment.

Before I joined Let Alliance I had a number of roles in customer service. I joined Let Alliance as I enjoy working with different people on a daily basis and working in a fast paced environment. I look forward to progressing and developing my career and to become a valued member of an exciting, growing company.”

Before joining Let Alliance, I spent four years working in the hospitality industry in a busy customer service role. I believe my role at Let Alliance will further increase my skills and provide me with greater knowledge, whilst taking the next steps in my career. Outside of work I enjoy watching football and socialising with family & friends.

“I am the founder & CEO of Let Alliance, the fastest growing specialist provider of tenant referencing and rent guarantee in the UK. I have over 25 years of management experience within the retail financial services and residential property investment market, overseeing growth and acquisitions across several companies.

Previously I was Business Development Director at Towergate Partnership and Sales & Marketing Director of Towergate’s subsidiary Paymentshield. Prior to this, I was Chief Executive of Erinaceous Insurance Services (now Barbon) and Group Sales & Marketing Director of Erinaceous Group Plc.”

Connect with Andy:

Having worked in the hospitality industry throughout my time studying at University, I developed a good understanding of what it takes to provide excellent customer service.

I’m looking forward to expanding my knowledge and growing as part of the Let Alliance team.

I started my career in Human Resources when I moved to London and worked in the leisure industry in a health spa. I moved back to the North West in 2003 and have continued working in HR in various sectors including pharmaceuticals, recruitment, travel and local Government. I have gained 6 years of my HR experience working for a private healthcare company where I was recruited as part of the initial ‘start-up’/mobilization team for a purpose built private hospital. It was having gained this ‘start-up’ experience at the healthcare company that first attracted me to the role here at Let Alliance. It’s really exciting to be working in a fast-paced and growing company, and to be part of a team who are genuinely committed to standing by the values and commitments that are at the forefront of everything we do.

Connect with Annie:

After working in the retail industry since 2009, it was time for a brand new challenge. I have gained so much experience in customer service, mainly with my last role at a footwear retailer for almost 6 years. I am looking forward to developing these skills within Let Alliance and to starting a new career.

Outside of work, I like to socialise with friends and go to the gym.

Joining from a previous role as an administrator for training courses I learnt that it is important to do everything possible to deliver for and help our customers. I am looking forward to developing my skills and career at Let Alliance.

I started my working life as an Office Junior for a Mortgage Packager in 2001, progressing to become an Underwriter and then a Mortgage Adviser giving direct face to face advice. Up until 2009 I continued being a Mortgage Adviser both employed and self-employed.

After the market went boom in 2008/2009, I joined Marks & Spencer as a Customer Assistant through Christmas. It was meant to be a temporary measure but after 7 years, after fulfilling a variety of roles for the company, I was still there as a Manager.

Throughout my career I have had to show versatility, an eagerness to succeed, a keen attention to detail and most importantly a strong desire to give the best customer service possible.

Outside of work, I have three beautiful little girls who keep me occupied, and when time allows I am a keen hill walker and cyclist.

“I joined forces with past colleagues in 2010 to set up Let Alliance Ltd. Being a firm believer in the power of customer service, I introduced a set of values and strategy based on Ten Customer Commitments and an exceptional customer experience, by way of a more intimate account management relationship that would secure the longevity of the customer partnership with the business. I have embarked on a recruitment campaign that would focus on attracting and selecting the very best team of account managers; developing the remuneration and training framework that not only supported but also encouraged career progression within the business.

I started my career at Pearl Assurance, part of AMP Financial Services. Spending the first 5 years in Human Resources, I then took on the role of Assistant to the Sales & Marketing Director responsible for the implementation and monitoring of sales management targets and sales communications for a field based team of 1500 representatives across the UK.

After 10 years with Pearl, I joined Erinaceous Insurance Services (EIS) helping to develop the growth strategy and implementation for Homelet. This saw the organic growth of the company two fold, leading to the acquisition/integration of Letsure; and 50% of the market share in the tenant assessment sector.

After a successful 4 years with EIS, I joined The Towergate Partnership in order to set up CCV Letting Agent Solutions (CCV LAS), which would launch them into the lettings tenant referencing and insurance market.”

Connect with Dina:

I previously worked in the hospitality industry while at university and realised that I really enjoy customer service roles. Having recently moved to Chester, I am looking forward to working at Let Alliance and the new challenges that this job will bring.

“During my time covering temporary positions for a number of years, I have completed various administration tasks and covered all aspects of customer service, over a wide range of industries. My main focus for the last six years has been analysis and reporting and I am really excited about being offered the opportunity to bring these skills to Let Alliance – being a part of such a growing and vibrant business makes each day challenging and interesting.”

I worked in hospitality for six years and have great experience  of working in a busy, customer facing environment like Let Alliance. I’m looking forward to developing new skills and being able to progress my career within the company.

Prior to joining Let Alliance I ran facilities management for a health club in London and also ran an accommodation department in the healthcare industry, including opening a business café. I’m excited to have joined the Let Alliance team.

I have considerable experience working in customer services, most recently within a busy call centre and previously as a Senior Nursery Nurse. I am enthusiastic and passionate about providing excellent levels of customer service. Let Alliance appeals to me because of the dedication and care shown to customers.

In my spare time I enjoy spending time with my family and friends, going to the gym and walking my dog Seb.

I have always worked in a role that was directly involved in customer service, from sports-retail to a health club duty manager. I joined Let Alliance to change careers and present myself with a challenge to develop a rewarding career for both myself and the customer.

Away from work, I play Rugby and enjoy spending time with my family for days out and weekends away.

I joined Let Alliance as an account manager in 2013. I worked my way up to team leader, had some experience in our project team and am now overseeing the referencing team as Referencing Manager. In my time at Let Alliance I have been fortunate enough to spend time with some of our customers understanding how their business works. I have attended the Negotiator Awards and annual industry conferences, all helping to further my knowledge on our sector, as well as completing my ARLA qualification.

In my spare time I teach ballet at a local dance school to children ages 2+ and also enjoy spending time with my family and friends and walks with my mischievous puppy Beau!

I joined Let Alliance after working at Iceland Foods for 10 years, bringing with me a good understanding of the need for excellent customer service which I look forward to developing with Let Alliance.

Outside the office I enjoy spending time with my son and partner, and my energetic springer spaniel.

I joined Let Alliance in 2013 as a customer service representative taking care of our agents in the West Midlands, processing tenant reference data and assisting in piloting the Home Office’s Right to Rent scheme.

In 2015 I progressed to managing a dedicated team of inbound call handlers, ensuring all calls were answered swiftly and to the highest of standards. I then advanced to the role of team leader, heading up a team of enthusiastic and devoted customer service representatives.

In 2016, the Home Office Right to Rent legislation came in to force and I progressed to my current role as Right to Rent Advisor. My expertise in document analysis and connections with the Home Office were required. I am now responsible for ensuring that both Let Alliance and our letting agent customers are fully trained and compliant with the legislation. I also oversee our hardworking multi-skilled team of referencing administrators as they are responsible for the processing of our Global Right to Rent references.

During my time at Let Alliance I have gained my ARLA qualification and I look forward to further developing my career with our forward thinking and expanding company.

Before I started at Let Alliance, I worked in a call answering service for 5 years. I am looking forward to furthering my skills in a customer service environment. Outside of work, I love doing fun things with my little girl, seeing my friends and family and I love to cook.

I have previously worked in large scale office environments. I joined Let Alliance as it feels more of a friendly environment than a large corporate company, with lots of opportunities.

I enjoy playing football and socialising with friends in my spare time.

“I began my career in communications working for the mobile phone provider Orange but quickly moved into the Residential Lettings Sector in 2005 when I began working for Jordan’s Residential Lettings as a Negotiator. Working within all areas of the lettings business, I was transferred to the Chester branch in 2007 as Branch Manager. I was successful in transforming the business and increasing the overall performance.

The Jordan’s Chester office was purchased and re-branded with me project managing the transformation of the business into Jordan & Halstead, overseeing the migration of customers, staff and systems. I also worked on the transfer of property portfolios from other letting agency acquisitions. Tasked with running the business I was accountable for all areas including finance, management and business development.

In early 2009 I was selected to lead the development of a new business from product planning to inception. I conceptualized and launched ‘Rent on Time’ into the marketplace. The product was launched within 2 months and I also worked closely with the Sales Director to launch Rent on Time’s letting agent and financial intermediary propositions.”

Connect with Joanna:

I worked within customer service for a major credit card company for two years before joining the Rent On Time team. I felt I needed more of a challenge and was keen to utilise my customer service skills within a different industry. My role began with legal claims administration and has since developed into reporting, providing essential updates and liaison between letting agents and our legal team to give our customers peace of mind. I’ve learnt a lot about the lettings industry during my time within the company so far and I’m keen to build on this.

“Before working at Let Alliance I have come from a fast paced customer service role in retail. I continued to work alongside my studies and completed a degree in History with Archaeology with a 2:2 BA Honours. Since graduating I have furthered my customer service experience as well as giving guided tours for children in a Roman museum.

I am now looking forward to new challenges and exploring new aspects of customer service with Let Alliance.”

After working in retail in Afghanistan for over two years, I decided to change my career path. I completed my level 2 Association of Accounting Technicians (AAT) level 2 course whilst working for the NHS for a year. Both of these roles have helped me to develop unique skills which I now bring to the Let Alliance team. This is a very exciting opportunity for me to use my qualifications and develop my skills in the finance sector.

Before I started my career at Let Alliance, I studied English Literature at the University of Chester. During my degree, I developed the communication and presentation skills which help me in my career today.

After a friend recommended Let Alliance as an exciting place to work, I joined the referencing team as a customer service representative in 2014. As the representative for Scotland and the North West, I gained a broad understanding of the lettings sector and how our forward-thinking products work in partnership with letting agents.

In October 2016 I was appointed to the role of team trainer. I am responsible for supporting our new team members during their initial induction programme and providing refresher training for our whole team throughout their careers. My ultimate goal is to ensure that all Let Alliance employees are able to confidently deliver an exceptional service to our customers, in line with our customer commitments and team values.

Nothing makes me happier than seeing former trainees succeed and progress!

After working in an estate agency for over 8 years, I decided that I wanted a fresh challenge. I joined Let Alliance because I like the company’s values and think it will be an exciting opportunity. In my spare time I am usually chasing after my 6 year old son and my beagle puppy!

My previous experience comes from a legal background where I was everything from support staff to the managing director’s PA. I joined Let Alliance to further my career and enjoy a new challenge.

I am a keen runner, running half marathons, 10ks and 5ks. My best achievement is running the Chester Metric Marathon, 16.4 miles!

After working within retail and the travel and tourism industry, my aim is to expand my customer service skills and experience during my career at Let Alliance.

I enjoy travelling, going on holiday and visiting new countries. I used to live and work in Turkey, alongside studying for my higher national diploma in Travel and Tourism.

Having previously worked in retail and hospitality, customer service has been the main focus of all my roles. I graduated university with a Business and Management degree and have learnt a lot about business theory – it is now time for me to put it into practice. One of the main reasons I joined Let Alliance is the company values which apply to our customers and team. To be part of a company that ‘does what it says on the tin’ is so important. To know you’re part of a team that encourages diversity and minimises hierarchy is so refreshing and exciting!

My free time consists of spending time with my friends and family and the odd holiday or two! I love experiencing different places and cultures.

I have worked in the residential property and financial services markets for over 20 years primarily in project and communications roles, in addition to time working in the telecommunications, energy and tobacco sectors.

As Head of Business Improvement at Let Alliance, my focus is on improving our customer experience by delivering new initiatives and process improvements, alongside the supporting technology changes with my team. If our customers are happy, I’m happy.

I’ve worked with many of the Let Alliance team over a number of years and I’m looking forward to adding a few more years in this new role.

Originally from Spain, I moved to the UK in 2013 to kick-start my career. I have extensive experience in hospitality, mainly in customer service roles. I am very excited to see what the future holds for me at Let Alliance.

Outside of work I enjoy meeting up with friends and family, going to watch movies and travelling the world.

I joined Let Alliance following the completion of my English Language BA degree at the University of Chester, having spent a year determined to find a role  in the world of lettings.

While studying, I built my skills in customer service and events management role sin various hotels, progressing from a commis waitress to a supervisor. I also spent a year working in an antiques café in order to gain an understanding of behind the scenes.

I am now excited to grow with new challenges in my role at Let Alliance.

“Previously, I have worked for Laura Ashley and other large retailers.  I also worked in a development officer role for Wales Squash which helped me develop my teamwork and customer service skills.  I have recently joined Let Alliance and am looking forward to progressing with the company.”

I have over 11 years experience working in retail and one previous job working in an office environment. I really enjoyed the fast paced challenge of working in an office and wanted to continue somewhere that I could gain experience as I wanted a career, not just a job.

I like to attend various comic conventions within the UK. I also love to crochet, make jewellery and play video games.

I attended college to study carpentry and joinery.  Upon leaving college I went onto building and designing speakers for a company called OHM.  Following on from this I then went into my first sales role at ‘The Racing School’ providing driving experiences at lucrative circuits including Donnington Park and Brands Hatch.

I’m now extremely pleased to be a part of the Let Alliance Insurance Sales Team providing assistance and quotations to Tenants & Landlords who require protection for their buildings and/or contents.

In my spare time I love watching football and I am a big Everton fan.

I joined the Rent on Time team in October 2015. I spend a large amount of my day on arrears management, assisting tenants to pay off arrears in manageable payments plans. I oversee managing a large portfolio of housing benefit clients through our business. This is a niche part of the Rent on Time business, however, my history is working within the largest housing association in the UK. This experience allows me to have a great deal of knowledge and real passion for the role. My key strength is building customer relationships. My clients can talk to me about anything relating to this to help them manage their portfolios. Prior to my role at Rent on Time I worked at Evolift as Business Development Manager.

I joined Let Alliance having worked in admin and accountancy roles for the past 4 years, initially in the travel industry and more recently in an independent private school. Prior to this I studied Accounting & Finance at university in Bangor. I am currently studying my ACCA qualifications and am excited to transfer these skills and develop in my role here at Let Alliance.

Outside of the work environment I play hockey and golf. I also enjoy walking a lovely (yet slightly mischievous) cocker spaniel.

“After leaving school, I was lucky to secure a position with Pilkington Brothers who are a large Global Organisation. There were no quick routes to progression other than focusing on personal development and hard work. This involved working towards academic and professional qualifications (including additional evening courses) and completing dedicated training at the Pilkington Academy.

This ethos inspired me to progress into marketing, working towards gaining professional ‘Chartered Institute Of Marketing’ qualifications. After several years in Marketing Management, I moved into senior Operational Management roles, followed by more recently, Head Of Customer Service and Experience, where I was accountable for delivering outstanding levels of Customer Service, focusing on the Customer Journey.

I joined Let Alliance in December 2015 at a very exciting time of outstanding growth, bringing with me my past experience and knowledge to ensure that we continue to deliver on the company values, delight our customers and ensure that we uphold our commitment to keep customers at the heart of it”.

I have spent seven years in various customer service roles, both customer facing and in an office environment. I believe my role at Let Alliance will add to my skill set and give me the tools to progress my career further here.

Outside of work my main interests are cars and football. I spend a lot of my free time working on my cars with my mates and attending various race track days and car meets, and spending far too much money on them. I support Liverpool and try to go to as many games as possible, which is normally a couple each month.

I graduated from Bangor University with a degree in Geography in 2015 and went on to work in fast-paced customer facing environments.

I joined Let Alliance to learn new skills and I am looking forward to developing my knowledge of the property industry.

“After receiving my A-Levels I went straight into employment as I knew University was not for me and I started working in a recruitment agency as a branch administrator. I never thought about working in an office before working there and realised this was a career I wanted to pursue. I moved back to Chester and joined Let Alliance in August 2013 and I have changed dramatically since. Working here I have noticed my confidence improve and this is shown even when I am outside of work.”

Prior to Let Alliance I worked in fast paced sales and customer service role for a franchise of O2. This role taught me how to deliver the best customer service face to face and different selling techniques that I still use day to day. I joined Let Alliance to further develop my knowledge and experience in another sector and to build a career in a successful company.

I have worked within the referencing partnerships team since starting in April 2016 and was initially an account manager for a large agent based in central London. In this role I developed knowledge and experience and was promoted to senior customer advisor. I work closely with my team leader to manage the team and to provide support and training, as well as ensuring the quality of our work is to a high standard. I’m currently studying for my ARLA qualification and enjoying learning about the lettings sector in more detail. I’m excited for my future with Let Alliance.

In my spare time I enjoy spending time with family and friends, and my black labrador Chief.

Before working at Let Alliance I worked in various roles within the financial and car insurance industry. I gained experience in both customer service and administration which will help me to deliver an excellent level of customer service at Let Alliance. I am looking forward to studying for the ARLA qualification and developing my skills further.

In my spare time, I enjoy travelling, cooking and reading; my favourite genres are crime thriller, mystery, gothic and romance.

I have recently changed careers from working as a carer, which was a rewarding job. I am a huge fan of rock and metal music and my main hobbies are record collecting and travelling the UK watching my favourite bands perform. I am looking forward to an exciting career with Let Alliance and having more free time to go gigs at the weekends!

I have 5 years previous experience working in a fast paced retail environment, progressing from General Assistant to Team Support in my time there.
I look forward to expanding my customer experience skills and knowledge during my time at Let Alliance.

“Spent 5 months traveling across Australia, New Zealand and Fiji before that I spent four and a half year as assistant manager for Brunning and Price working in a busy retail environment.”

Having previously worked in a customer based environment, building strong relationships is something that I’m really passionate about. I am really looking forward to gaining new skills and broadening my knowledge within HR at Let Alliance.

Connect with Sophie:

Before joining Let Aliance I worked in a call centre based role. I am looking forward to developing further within a customer service role and gaining more experience within the lettings industry.

In my spare time I am involved with many local dance projects, teaching Street Dance within the Wrexham community.

I joined Let Alliance from management information and administration roles at Cheshire West & Chester Council. My previous roles in the Council’s Economic Growth sector have provided me with the fundamentals of providing an excellent level of customer care and the need for accuracy in delivery.

I’m looking forward to being part of a great team and progressing my career at Let Alliance.

I joined Let Alliance after working in administration based roles within the NHS and the banking sector. I believe my previous roles, plus my experience as a course rep and radio DJ which I gained while undertaking my psychology degree, have provided me with the fundamentals of providing an excellent level of customer service and prepared me for my role. I am looking forward to being part of a great team and working towards my personal career progression with Let Alliance.