Meet Our Team

My previous experience has mostly been in customer service roles and before joining Let Alliance, I worked in the banking sector. I also worked as an assistant manager in a pawnbrokers. I am excited to progress my career at Let Alliance for many years to come!

I joined Let Alliance as an exciting prospect and challenge, and I’m looking forward to a successful future.

Before starting my career at Let Alliance I worked in the banking and finance industry. I have acquired a passion for excellent customer service treating each as an individual with their own requirements, and I am now applying this in my role at Let Alliance.

I enjoy football and am a Manchester United fan. I also enjoy walking with my German Pointer and watching films.

I started my working career back in the 1980s working within the Home Office then moved to British Telecom at the start of the new millennium. I am looking forward to this new challenge with Let Alliance as Senior Project Manager and hope to bring the skills I have learnt in all of my previous roles to have a positive impact on this fast moving and innovative business.

My capabilities range from project/programme management, analysis and development of bespoke computer systems through to systems and business analysis. I have extensive experience in delivering Network Infrastructure Assessments, using class leading automated discovery software. I have worked across multiple sectors ranging from local and central government, through to SMEs and multinational organisations.

I am a father, husband, Evertonian and drummer.

My favourite quote: “Being important is nice, but being nice is important.”

Connect with Alan:

“In 2010 I joined previous colleagues to work on the launch of Let Alliance as Head of Underwriting and negotiated specialist rental guarantee, landlords and tenants insurance products with our underwriters.

I have worked in the property owner and commercial insurance sector since 2002 and started my career as Credit Controller for the commercial property broker Keelan Westall. Following its acquisition by Erinaceous Insurance Services; I moved within the group to work directly for the Insurance Director. My roll included the management of all the insurer binders and agreements, monitoring scheme performance and working on product development.

In 2008 I joined the Towergate Group. I worked on the build and launch of a Letting Agent Solutions. Following the successful launch of Letting Agent Solutions, I moved into Paymentshield (also within the Towergate Group) in order to become the Let Property Product Manager responsible for negotiating the let products in place with the providers as well as managing the placement of portfolio business.”

Connect with Alex:

I have spent the majority of my career working in bar and restaurant management, including several years managing the Polynesian Tiki bar in the Midlands. More recently I was a data analyst for Wickes and a collections advisor for Nationwide Building Society.

I am looking forward to bringing over 10 years of customer service experience to Let Alliance and to expanding my knowledge and skills.

My previous experience is in customer service outside of the lettings and insurance sector. I am looking forward to gaining new skills in this area at Let Alliance.

I really enjoy knitting and football in my spare time.

Having previously worked in retail I have always had a passion to provide exceptional customer service. I look forward to progressing my career at Let Alliance and the challenges that will bring.

“I first started my working life at the age of 17 working in customer facing roles. I studied at college for 2 years and discovered I had a passion for delivering high customer service in a fast paced environment.

Before I joined Let Alliance I had a number of roles in customer service. I joined Let Alliance as I enjoy working with different people on a daily basis and working in a fast paced environment. I look forward to progressing and developing my career and to become a valued member of an exciting, growing company.”

I have over 15 years’ experience within the financial and insurance sectors across various industries, most notably Lloyds Banking Group and Carpenters. Being exposed to these cultures I acquired a passion for offering great customer service within a business that prides itself on delivering on its core values and commitments.

My role offers me a platform to work within a dynamic forward-thinking business that embraces positive change and innovation, whilst always putting the customer at the heart of everything they do. This is an exciting prospect for me and I look forward to what the future brings within the Let Alliance family.

I live in Ellesmere Port but am originally from Chester. I like to keep active by going to the gym and I enjoy family outings with my partner and two children. I have a 3 year old son and a 10 month old daughter, so I feel very blessed but also very tired!

I am a Liverpool fan but also follow my home town team Chester FC – the mighty seals! My son just recently became the club mascot for the day, a very proud moment for myself and his grandad.

“I am the founder & CEO of Let Alliance, the fastest growing specialist provider of tenant referencing and rent guarantee in the UK. I have over 25 years of management experience within the retail financial services and residential property investment market, overseeing growth and acquisitions across several companies.

Previously I was Business Development Director at Towergate Partnership and Sales & Marketing Director of Towergate’s subsidiary Paymentshield. Prior to this, I was Chief Executive of Erinaceous Insurance Services (now Barbon) and Group Sales & Marketing Director of Erinaceous Group Plc.”

Connect with Andy:

Having worked in the hospitality industry throughout my time studying at University, I developed a good understanding of what it takes to provide excellent customer service.

I’m looking forward to expanding my knowledge and growing as part of the Let Alliance team.

My Let Alliance journey began in February 2015 in the referencing team, processing tenant reference data and supporting the referencing account managers. In April 2016 I progressed into the role of an account manager in the Partnerships referencing team, managing the accounts of some of our largest customers based in central London.

In August 2017 I moved into the Rent Guarantee team as a claims adviser. When an agent needs to make a claim for Rent Guarantee they are in an uncertain and vulnerable position, so being able to guide letting agents through the process ensuring their landlords are happy is a very rewarding role.

Handling claims for our customers has inspired me to continue to broaden my knowledge of our industry and I am enjoying studying for my ARLA qualification, as I am keen to expand my understanding of tenancy legislation.

My out of work commitments include running and hot yoga, and I also enjoy giving my time volunteering for the Cheshire Youth Commission and Youth Advisory Group for Cheshire Police.

Being a cog in the wheel of an expanding and forward thinking company is very exciting. I hope to continuously expand my knowledge and skills during my time at Let Alliance.

Connect with Annie:

I started my career in Human Resources when I moved to London and worked in the leisure industry in a health spa. I moved back to the North West in 2003 and have continued working in HR in various sectors including pharmaceuticals, recruitment, travel and local Government. I have gained 6 years of my HR experience working for a private healthcare company where I was recruited as part of the initial ‘start-up’/mobilization team for a purpose built private hospital. It was having gained this ‘start-up’ experience at the healthcare company that first attracted me to the role here at Let Alliance. It’s really exciting to be working in a fast-paced and growing company, and to be part of a team who are genuinely committed to standing by the values and commitments that are at the forefront of everything we do.

Connect with Annie:

I started my working life running the University bar then moved into pub management for some years.

Having also tried running a few small businesses based around custom engineering, I then began working in financial services for Royal & Sun Alliance on Pension and Mortgage reviews which was hugely satisfying.

I moved to Norwich Union and spent a number of years in motor claims and supplier management before moving to the broker side of motor insurance for about 6 years. Here I developed in fleet insurance management and sales until I had the chance to try something new – my life mantra!

Having some experience from working with the property teams in Norwich Union, I was intrigued by Let Alliance when the role came up and now I am here and loving it!

I studied at the University of Chester and graduated with a degree in Geography and International Development. I have previously worked in customer service roles while studying and I’m looking forward to starting my career at Let Alliance.

Outside of work, my main interest is travelling.

I have previously worked in a call centre environment so I am used to a fast paced workplace. I have also worked as a holiday rep in Greece so I have lots of hands on customer service experience … and I enjoy the sun! I joined Let Alliance as I like the area and I have heard that it’s a great place to work! I am looking for a role that will allow me to build on my skills and progress my career and I feel I have found it.

I am currently living in Chester city centre. I enjoy socialising and exploring the local area on walks, etc., and I like to go back home to Mold and spend quality time with my family.

I joined Let Alliance after working in the medical recruitment industry. The fast-paced environment and diversity of my role at Let Alliance is something I really enjoy and I am excited to see what the future brings.

I love to travel and when I’m not at work, I’m always planning my next adventure.

Since graduating from the University of Chester with a degree in English Literature, I have immersed myself in customer service based roles; from being a team member at Asda, to perfecting the pornstar martini as a bar supervisor. These combined customer  service skills will enable me to deliver in my role at Let Alliance.

After working in the retail industry since 2009, it was time for a brand new challenge. I have gained so much experience in customer service, mainly with my last role at a footwear retailer for almost 6 years. I am looking forward to developing these skills within Let Alliance and to starting a new career.

Outside of work, I like to socialise with friends and go to the gym.

Joining from a previous role as an administrator for training courses I learnt that it is important to do everything possible to deliver for and help our customers. I am looking forward to developing my skills and career at Let Alliance.

I joined Let Alliance following my graduation from university in 2016. In my spare time, I love up-cycling old furniture, learning the Welsh language and spending time with my daughter.

After finishing secondary school, I went straight to University and studied Law; I didn’t especially have any intentions to pursue that career, I just wanted a challenge and luckily I thoroughly enjoyed the subject and experience!

From University I gained experience in various employment sectors, including Retail and Pharmaceutical, all requiring high levels of customer service and a passion for always giving the customer the very best experience possible.

I relocated to the north west and joined Let Alliance. There hasn’t been one day where I haven’t learnt something new and I am very excited to be a part of such a specialised and dynamic team.

I have more than 10 years customer service experience, mainly in office and retail environments. I joined Let Alliance to improve my current skills and gain new experiences, and would like the opportunity to progress within a growing business.

In my spare time I like to play PS4, watch movies and socialise with friends.

I joined Let Alliance after relocating from West Lancashire where I worked as a customer service advisor for a mail order company. I look forward to learning and progressing with Let Alliance.

I have worked in a customer service environment since starting work, mainly in hospitality and retail. I want to broaden my horizons and further my career which is why I have entered the lettings sector with Let Alliance. It is the perfect place to better myself and grow my knowledge to succeed in the lettings and insurance market.

Connect with Charlie:

Since leaving school I have worked in customer service roles in the banking and retail sector. I am looking forward to progressing my career at Let Alliance.

I began my career in customer service at 16 at a local carvery pub which blossomed my interest in working not only with customers but with a great team too. After completing my A-level studies in Photography, Film Studies and Game Design, I continued my journey in customer service through roles in a credit card company and at a racecourse, which developed my skills and my passion for this field of work.

I joined Let Alliance as I was looking for new challenge and somewhere that could offer me new opportunities. Previously I worked within the housing department for a local authority. This gave me the knowledge of the housing sector that I carry with me today. I understand the importance of great customer service and this is something that I value highly.

In my spare time I enjoy doing photography, which I studied in college and explore at any opportunity. I also enjoy spending time with family and friends.

I started my working life as an Office Junior for a Mortgage Packager in 2001, progressing to become an Underwriter and then a Mortgage Adviser giving direct face to face advice. Up until 2009 I continued being a Mortgage Adviser both employed and self-employed.

After the market went boom in 2008/2009, I joined Marks & Spencer as a Customer Assistant through Christmas. It was meant to be a temporary measure but after 7 years, after fulfilling a variety of roles for the company, I was still there as a Manager.

Throughout my career I have had to show versatility, an eagerness to succeed, a keen attention to detail and most importantly a strong desire to give the best customer service possible.

Outside of work, I have three beautiful little girls who keep me occupied, and when time allows I am a keen hill walker and cyclist.

After finishing sixth form in 2013 and achieving A levels in Accountancy, Business Studies and Law, I started an apprenticeship in a small accountancy practice where I worked for 3 years. Working in a practice gave me a lot of experience in many different areas of accountancy and during my time there I also studied for and obtained my Level 3 AAT.

In September 2016 I decided to leave that role and spend a year travelling, visiting Australia and various places around Europe. Once I returned I decided it was time to take the next step in my career and felt Let Alliance was the perfect place for me to do that.

I have experience in customer services having worked in hotels and most recently in a call centre. I’ve joined Let Alliance to develop my skills and to progress my career.

Having worked in a busy customer service environment at Currys PC World for 2 years, my main focus is to deliver the highest quality of customer service always keeping the customer’s best interests at heart.

I am looking forward to developing my career and new skills at Let Alliance.

My previous work experience is in hospitality, having 9 years of customer service experience. I am looking forward to developing new skills and progressing with Let Alliance.

I enjoy travelling and attending music festivals in my spare time.

I am delighted to be part of the fabulous Let Alliance team. Before joining I managed letting agencies for 18 years and I am excited to be leading the sales team of such an innovative and forward thinking business.

“I am founder and Managing Director of specialist insurance services provider, Advent. This provides regulatory, administrative and broking support to Let Alliance and is fully committed to securing Let Alliance’s place as the No 1 specialist provider of insurance and tenant referencing services in the UK

I am a 40-year veteran of the insurance world with a broad experience of both the broking and underwriting sectors. Prior to setting up Advent, I was a director of UK Insurance Limited; I’ve held senior roles in the London insurance market as both broker and underwriter; and the early part of my career was working for Jardine Matheson in the Far East.”

Connect with David:

Before working for Let Alliance, I worked in varied roles from customer services to IT support. These roles meant helping and advising customers with various level of knowledge. My previous experiences in different roles allows me to focus on every customer, treating each as an individual with their own requirements.

I enjoy English and American sports but most of all football, even if I am an Arsenal fan!

“I joined forces with past colleagues in 2010 to set up Let Alliance Ltd. Being a firm believer in the power of customer service, I introduced a set of values and strategy based on Ten Customer Commitments and an exceptional customer experience, by way of a more intimate account management relationship that would secure the longevity of the customer partnership with the business. I have embarked on a recruitment campaign that would focus on attracting and selecting the very best team of account managers; developing the remuneration and training framework that not only supported but also encouraged career progression within the business.

I started my career at Pearl Assurance, part of AMP Financial Services. Spending the first 5 years in Human Resources, I then took on the role of Assistant to the Sales & Marketing Director responsible for the implementation and monitoring of sales management targets and sales communications for a field based team of 1500 representatives across the UK.

After 10 years with Pearl, I joined Erinaceous Insurance Services (EIS) helping to develop the growth strategy and implementation for Homelet. This saw the organic growth of the company two fold, leading to the acquisition/integration of Letsure; and 50% of the market share in the tenant assessment sector.

After a successful 4 years with EIS, I joined The Towergate Partnership in order to set up CCV Letting Agent Solutions (CCV LAS), which would launch them into the lettings tenant referencing and insurance market.”

Connect with Dina:

I previously worked in the hospitality industry while at university and realised that I really enjoy customer service roles. Having recently moved to Chester, I am looking forward to working at Let Alliance and the new challenges that this job will bring.

“During my time covering temporary positions for a number of years, I have completed various administration tasks and covered all aspects of customer service, over a wide range of industries. My main focus for the last six years has been analysis and reporting and I am really excited about being offered the opportunity to bring these skills to Let Alliance – being a part of such a growing and vibrant business makes each day challenging and interesting.”

My previous experience is in retail management and I am dedicated to delivering excellent customer service. At Let Alliance, my aim is to be a valuable member of the team and to dedicate myself to our customers.

In my free time I love walking my dog, reading and cooking.

I worked in hospitality for six years and have great experience  of working in a busy, customer facing environment like Let Alliance. I’m looking forward to developing new skills and being able to progress my career within the company.

Prior to joining Let Alliance I ran facilities management for a health club in London and also ran an accommodation department in the healthcare industry, including opening a business café. I’m excited to have joined the Let Alliance team.

I have considerable experience working in customer services, most recently within a busy call centre and previously as a Senior Nursery Nurse. I am enthusiastic and passionate about providing excellent levels of customer service. Let Alliance appeals to me because of the dedication and care shown to customers.

In my spare time I enjoy spending time with my family and friends, going to the gym and walking my dog Seb.

I joined Let Alliance with experience of working in sales for over 15 years. Joining Let Alliance appealed because they have a growing reputation, really look after their team members and are passionate about what they do.

Outside of work, I study martial arts and I have played in a few bands.

From my previous administration role I have experience of working within a fast paced customer service environment, where I developed and maintained working relationships with my customers. I’m looking forward to developing my skills and progressing my career at Let Alliance.

I have worked in the financial services industry for several years, mainly for blue chip companies, and have a lot of experience of delivering for customers. I am enjoying my role at Let Alliance and the daily challenges it brings – I hope to have a long and successful career with the company.

My wife and I have several pets which keeps us very busy, especially in the summer months when we attend many fun dog shows. Our Welsh sheepdog, Alfie, regularly wins rosettes for his “singing skills” – his favourite artists are Amy Whinehouse, with her “Valerie” being his X Factor song, and Van Morrison!

My active sporting days are behind me although in my younger days I played a lot of football as well as completing the London Marathon, the Great North Run, the 3 Peaks Challenge and climbing Mount Kilimanjaro. I am a passionate Evertonian having been a season ticket holder for many years and also follow my local Welsh Premier League team, Connah’s Quay Nomads.

I joined Let Alliance as an account manager in 2013. I worked my way up to team leader, had some experience in our project team and am now overseeing the referencing team as Referencing Manager. In my time at Let Alliance I have been fortunate enough to spend time with some of our customers understanding how their business works. I have attended the Negotiator Awards and annual industry conferences, all helping to further my knowledge on our sector, as well as completing my ARLA qualification.

In my spare time I teach ballet at a local dance school to children ages 2+ and also enjoy spending time with my family and friends and walks with my mischievous puppy Beau!

I have experience of working in busy customer service environments from previous job roles, where I found customer service is my passion. I am looking forward to being part of the growing team at Let Alliance, learning about everything involved in the lettings sector and to progressing my career here.

I have worked in finance for 17 years within various industries. I am looking forward to developing the Let Alliance finance team and giving our customers the best service available.

I joined Let Alliance after working at Iceland Foods for 10 years, bringing with me a good understanding of the need for excellent customer service which I look forward to developing with Let Alliance.

Outside the office I enjoy spending time with my son and partner, and my energetic springer spaniel.

I joined Let Alliance in 2013 as a customer service representative taking care of our agents in the West Midlands, processing tenant reference data and assisting in piloting the Home Office’s Right to Rent scheme.

In 2015 I progressed to managing a dedicated team of inbound call handlers, ensuring all calls were answered swiftly and to the highest of standards. I then advanced to the role of team leader, heading up a team of enthusiastic and devoted customer service representatives.

In 2016, the Home Office Right to Rent legislation came in to force and I progressed to my current role as Right to Rent Advisor. My expertise in document analysis and connections with the Home Office were required. I am now responsible for ensuring that both Let Alliance and our letting agent customers are fully trained and compliant with the legislation. I also oversee our hardworking multi-skilled team of referencing administrators as they are responsible for the processing of our Global Right to Rent references.

During my time at Let Alliance I have gained my ARLA qualification and I look forward to further developing my career with our forward thinking and expanding company.

Before joining Let Alliance I graduated from the University of Chester with a degree in Events Management. I Joined the company as an account manager and was promoted to a referencing team leader. I have been the team leader for the Partnerships team since July 2017.

Connect with Helen:

Before joining Let Alliance I worked as a customer consultant for Carphone Warehouse. That role has given me the experience to provide the best customer service possible.

In my spare time, I enjoy relaxing with my friends and family, as well as training with my Tae Kwon Do club.

Before joining Let Alliance, I graduated from the University of Birmingham in International Relations. This experience has given me both written and verbal skills that will be useful for my career at Let Alliance. I have previously worked in hospitality and heritage. Let Alliance excites me as it is a constantly developing and evolving company with a promising future, that I am keen to play a part in.

Some of my out of work interests include football and history.

I originally joined Let Alliance as a temporary summer worker before joining the team permanently. I attended university to study Youth and Community work and during this time I worked with young people aged 11-25. Before this, I got my degree in business, whilst also running a busy public house.

In my spare time, I enjoy spending time with my family, making many fun memories. I also enjoy watching rugby and I support Wales while being part of the Welsh Rugby Union.

I am very passionate about helping people to the best of my ability by giving honest advice. I also strive to deliver the best possible customer service.

I have previously worked in large scale office environments. I joined Let Alliance as it feels more of a friendly environment than a large corporate company, with lots of opportunities.

I enjoy playing football and socialising with friends in my spare time.

“Prior to joining Let Alliance, I worked for NFU Mutual as a sales associate and claims supervisor.  Having obtained all my product licenses and my Cert CII Qualification, I produced new business quotes not only for the farming community but also general members of the public.”

“I began my career in communications working for the mobile phone provider Orange but quickly moved into the Residential Lettings Sector in 2005 when I began working for Jordan’s Residential Lettings as a Negotiator. Working within all areas of the lettings business, I was transferred to the Chester branch in 2007 as Branch Manager. I was successful in transforming the business and increasing the overall performance.

The Jordan’s Chester office was purchased and re-branded with me project managing the transformation of the business into Jordan & Halstead, overseeing the migration of customers, staff and systems. I also worked on the transfer of property portfolios from other letting agency acquisitions. Tasked with running the business I was accountable for all areas including finance, management and business development.

In early 2009 I was selected to lead the development of a new business from product planning to inception. I conceptualized and launched ‘Rent on Time’ into the marketplace. The product was launched within 2 months and I also worked closely with the Sales Director to launch Rent on Time’s letting agent and financial intermediary propositions.”

Connect with Joanna:

I worked within customer service for a major credit card company for two years before joining the Rent On Time team. I felt I needed more of a challenge and was keen to utilise my customer service skills within a different industry. My role began with legal claims administration and has since developed into reporting, providing essential updates and liaison between letting agents and our legal team to give our customers peace of mind. I’ve learnt a lot about the lettings industry during my time within the company so far and I’m keen to build on this.

“Before working at Let Alliance I have come from a fast paced customer service role in retail. I continued to work alongside my studies and completed a degree in History with Archaeology with a 2:2 BA Honours. Since graduating I have furthered my customer service experience as well as giving guided tours for children in a Roman museum.

I am now looking forward to new challenges and exploring new aspects of customer service with Let Alliance.”

I have spent most of my working career in sales in various industry sectors, so I have a broad knowledge of different techniques and products.

I believe my role at Let Alliance will further increase my knowledge and provide me with all the skills I need to take the next steps in my career.

Outside of work I try to be as active as I can and play a bit of football. I enjoy snowboarding and try to go every year, hitting as many different countries as I can.

After working in retail in Afghanistan for over two years, I decided to change my career path. I completed my level 2 Association of Accounting Technicians (AAT) level 2 course whilst working for the NHS for a year. Both of these roles have helped me to develop unique skills which I now bring to the Let Alliance team. This is a very exciting opportunity for me to use my qualifications and develop my skills in the finance sector.

I’ve worked with Let Alliance for over 2 years, starting a as a member of the referencing team then moving into administration where I worked my way up to a senior administrator with a team of 8. I’ve transformed the administration processes with great success whilst collaborating with our other teams including rent guarantee and claims. I was given the opportunity to work with the senior management team and project manage the Rent on Time acquisition. It’s a learning curve that I don’t expect will end as I learn something new every day.

With the help of my ARLA qualification, and Accounting Diploma I plan to continue developing our fantastic product and determined team to the highest standards, whilst ensuring our customers are our number one priority.

My previous experience includes retail work and most recently, a role as a case handler at M&S Money. I am joining Let Alliance to develop my skills, meet new people and develop a career down the line.

I love travelling, baking and my cat Ned!

Before I started my career at Let Alliance, I studied English Literature at the University of Chester. During my degree, I developed the communication and presentation skills which help me in my career today.

After a friend recommended Let Alliance as an exciting place to work, I joined the referencing team as a customer service representative in 2014. As the representative for Scotland and the North West, I gained a broad understanding of the lettings sector and how our forward-thinking products work in partnership with letting agents.

In October 2016 I was appointed to the role of team trainer. I am responsible for supporting our new team members during their initial induction programme and providing refresher training for our whole team throughout their careers. My ultimate goal is to ensure that all Let Alliance employees are able to confidently deliver an exceptional service to our customers, in line with our customer commitments and team values.

Nothing makes me happier than seeing former trainees succeed and progress!

After working in an estate agency for over 8 years, I decided that I wanted a fresh challenge. I joined Let Alliance because I like the company’s values and think it will be an exciting opportunity. In my spare time I am usually chasing after my 6 year old son and my beagle puppy!

My previous experience comes from a legal background where I was everything from support staff to the managing director’s PA. I joined Let Alliance to further my career and enjoy a new challenge.

I am a keen runner, running half marathons, 10ks and 5ks. My best achievement is running the Chester Metric Marathon, 16.4 miles!

“I joined Let Alliance in January 2011, having previously worked for the Department of Work and Pensions. My previous role helped me gain experience in customer service and gain confidence in decision making, both of which I have developed at Let Alliance.

Prior to this, I worked for a conveyancing company in Chester. I worked as a Diary Scheduler, arranging appointments for EPCs to be completed. This required me to be extremely organised, and involved building and maintaining relationships with our estate agent and letting agent customers. I have learned a lot in my time with Let Alliance, and look forward to my future with the company!”

Connect with Laura:

After working within retail and the travel and tourism industry, my aim is to expand my customer service skills and experience during my career at Let Alliance.

I enjoy travelling, going on holiday and visiting new countries. I used to live and work in Turkey, alongside studying for my higher national diploma in Travel and Tourism.

Before joining Let Alliance, I studied at Manchester Metropolitan University  and gained a degree in International Business Management and a Masters degree in Human Resource Management with a level 7 CIPD.

I have always worked in retail and after my studies ended I wanted a new challenge, which is why I joined Let Alliance. I love working for a company who not only have high expectations for customers but also care about their employees and their career prospects.

In my spare time, I love spending time with my family and friends, and of course my dogs!

I have worked in the finance industry with 18 years in the credit card industry on the recoveries side of things, including credit control, litigation, insolvency and general customer service. I am looking forward to working at Let Alliance and the new challenges that this job will bring.

I moved back to my home town of Chester after living in Manchester for three years.  I have previous work experience in luxury retail and, most recently, sales and lettings within estate agency. I am excited to be part of the Let Alliance team and am looking forward to my future with the company.

I joined Let Alliance in 2016 as a personal assistant and have since enjoyed numerous roles within HR and facilities.  My current role focuses on recruiting the best people to join our ever growing team. It is an exciting, fast-paced and rewarding role within a company which always wants to do the best by its team members.

I love working here and I am looking forward to what the future holds for me at Let Alliance.

Having previously worked in retail and hospitality, customer service has been the main focus of all my roles. I graduated university with a Business and Management degree and have learnt a lot about business theory – it is now time for me to put it into practice. One of the main reasons I joined Let Alliance is the company values which apply to our customers and team. To be part of a company that ‘does what it says on the tin’ is so important. To know you’re part of a team that encourages diversity and minimises hierarchy is so refreshing and exciting!

My free time consists of spending time with my friends and family and the odd holiday or two! I love experiencing different places and cultures.

Originally from Spain, I moved to the UK in 2013 to kick-start my career. I have extensive experience in hospitality, mainly in customer service roles. I am very excited to see what the future holds for me at Let Alliance.

Outside of work I enjoy meeting up with friends and family, going to watch movies and travelling the world.

I have worked in hospitality in a number of bars in Chester to develop my customer service experience and am very much looking forward to my journey with Let Alliance, getting to know our customers and team.

I am a keen sportsman and have an interest in travelling.

“I moved to Chester to go to university and have a degree in English Literature with Creative Writing.  Since then I have worked as a contractor for both Hazell Carr and Huntswood dealing with PPI complaints and case handling.”

I joined Let Alliance following the completion of my English Language BA degree at the University of Chester, having spent a year determined to find a role  in the world of lettings.

While studying, I built my skills in customer service and events management role sin various hotels, progressing from a commis waitress to a supervisor. I also spent a year working in an antiques café in order to gain an understanding of behind the scenes.

I am now excited to grow with new challenges in my role at Let Alliance.

“Previously, I have worked for Laura Ashley and other large retailers.  I also worked in a development officer role for Wales Squash which helped me develop my teamwork and customer service skills.  I have recently joined Let Alliance and am looking forward to progressing with the company.”

I have over 11 years experience working in retail and one previous job working in an office environment. I really enjoyed the fast paced challenge of working in an office and wanted to continue somewhere that I could gain experience as I wanted a career, not just a job.

I like to attend various comic conventions within the UK. I also love to crochet, make jewellery and play video games.

I attended college to study carpentry and joinery.  Upon leaving college I went onto building and designing speakers for a company called OHM.  Following on from this I then went into my first sales role at ‘The Racing School’ providing driving experiences at lucrative circuits including Donnington Park and Brands Hatch.

I’m now extremely pleased to be a part of the Let Alliance Insurance Sales Team providing assistance and quotations to Tenants & Landlords who require protection for their buildings and/or contents.

In my spare time I love watching football and I am a big Everton fan.

I have previously worked in various customer service roles and more recently been working in credit and finance. I was impressed with Let Alliance right away as it is a growing, ambitious company with the customer being the main focus. This is a job where I can be myself and make a positive difference to someone’s day.

I live in North Wales, so work is a few miles away and closer to the region’s cities. Music is my greatest passion, along with Liverpool Football Club! I’m a bit of a gamer too; Pokémon and Need for Speed are my speciality.

I joined the Rent on Time team in October 2015. I spend a large amount of my day on arrears management, assisting tenants to pay off arrears in manageable payments plans. I oversee managing a large portfolio of housing benefit clients through our business. This is a niche part of the Rent on Time business, however, my history is working within the largest housing association in the UK. This experience allows me to have a great deal of knowledge and real passion for the role. My key strength is building customer relationships. My clients can talk to me about anything relating to this to help them manage their portfolios. Prior to my role at Rent on Time I worked at Evolift as Business Development Manager.

My previous experience was working for a mobile phone network company, making outbound calls to customers regarding their upgrades. I also have face-to-face customer service experience having worked for the jewellery company Pandora before I left to go travelling around Asia and Australia.

I’m excited to be working at Let Alliance and becoming part of the team. I am very passionate about customer service and working in a fast paced environment.

I started working for Let Alliance in February 2016 in my role as referencing administrator. Having worked in customer services roles throughout my working career I find job satisfaction in helping others.

In my spare time I enjoy my family and close friends, travelling and of course spending time with my adorable cats!

I joined Let Alliance having worked in admin and accountancy roles for the past 4 years, initially in the travel industry and more recently in an independent private school. Prior to this I studied Accounting & Finance at university in Bangor. I am currently studying my ACCA qualifications and am excited to transfer these skills and develop in my role here at Let Alliance.

Outside of the work environment I play hockey and golf. I also enjoy walking a lovely (yet slightly mischievous) cocker spaniel.

I started my career as a systems engineer in mid-range and mainframe systems. Throughout a career spanning over 29 years, I have gained in-depth experience in a multitude of IT disciplines including IT strategy, IT architecture, IT management, project management, technology deployment and operations, people management, resource management and hardware engineering.

Throughout my career I have had the privilege of working with some of the world’s largest IT organizations, including more than eight years in Microsoft as a consultant, senior consultant and later on as an Enterprise Strategy Consultant – ITAP Advisor.

Experienced in communicating at Board level and internally driven to support service excellence, service innovation, operational efficiency and quality and with a very strong consulting and architecture background, I have a well-rounded understanding of the business as well as related requirements, initiatives and pain-areas. This allows the creation of innovative solutions to complex situations and generation of strategies that effectively satisfy existing and forecasted requirements.

“After leaving school, I was lucky to secure a position with Pilkington Brothers who are a large Global Organisation. There were no quick routes to progression other than focusing on personal development and hard work. This involved working towards academic and professional qualifications (including additional evening courses) and completing dedicated training at the Pilkington Academy.

This ethos inspired me to progress into marketing, working towards gaining professional ‘Chartered Institute Of Marketing’ qualifications. After several years in Marketing Management, I moved into senior Operational Management roles, followed by more recently, Head Of Customer Service and Experience, where I was accountable for delivering outstanding levels of Customer Service, focusing on the Customer Journey.

I joined Let Alliance in December 2015 at a very exciting time of outstanding growth, bringing with me my past experience and knowledge to ensure that we continue to deliver on the company values, delight our customers and ensure that we uphold our commitment to keep customers at the heart of it”.

I joined Let Alliance following my recent graduation and working in retail while studying. I enjoy the challenges that working at Let Alliance brings and delivering for our customers. The team are inviting and helpful and it’s a pleasure to work with them!

I have spent seven years in various customer service roles, both customer facing and in an office environment. I believe my role at Let Alliance will add to my skill set and give me the tools to progress my career further here.

Outside of work my main interests are cars and football. I spend a lot of my free time working on my cars with my mates and attending various race track days and car meets, and spending far too much money on them. I support Liverpool and try to go to as many games as possible, which is normally a couple each month.

Having returned from living in New Zealand for a few years, working as a travel agent, I joined the Let Alliance team – I am looking forward to seeing what the future holds for me.

I previously worked for NFU Mutual as an administration assistant and for M&S Bank as a PPI complaint handler, gaining experience of delivering excellent customer service. I also have a degree in Fine Art.

I am looking forward to expanding my knowledge of the insurance market and being part of the Let Alliance team.

I graduated from Bangor University with a degree in Geography in 2015 and went on to work in fast-paced customer facing environments.

I joined Let Alliance to learn new skills and I am looking forward to developing my knowledge of the property industry.

“After receiving my A-Levels I went straight into employment as I knew University was not for me and I started working in a recruitment agency as a branch administrator. I never thought about working in an office before working there and realised this was a career I wanted to pursue. I moved back to Chester and joined Let Alliance in August 2013 and I have changed dramatically since. Working here I have noticed my confidence improve and this is shown even when I am outside of work.”

I previously worked in hospitality as a bar/restaurant supervisor, and also in retail as an operations team leader. I have joined Let Alliance for a new and different challenge to develop myself and to create a career.

I enjoy going on walks in and around the Chester countryside. I also make my own jewellery for friends and family.

Prior to Let Alliance I worked in fast paced sales and customer service role for a franchise of O2. This role taught me how to deliver the best customer service face to face and different selling techniques that I still use day to day. I joined Let Alliance to further develop my knowledge and experience in another sector and to build a career in a successful company.

I have worked within the referencing partnerships team since starting in April 2016 and was initially an account manager for a large agent based in central London. In this role I developed knowledge and experience and was promoted to senior customer advisor. I work closely with my team leader to manage the team and to provide support and training, as well as ensuring the quality of our work is to a high standard. I’m currently studying for my ARLA qualification and enjoying learning about the lettings sector in more detail. I’m excited for my future with Let Alliance.

In my spare time I enjoy spending time with family and friends, and my black labrador Chief.

Before working at Let Alliance I worked in various roles within the financial and car insurance industry. I gained experience in both customer service and administration which will help me to deliver an excellent level of customer service at Let Alliance. I am looking forward to studying for the ARLA qualification and developing my skills further.

In my spare time, I enjoy travelling, cooking and reading; my favourite genres are crime thriller, mystery, gothic and romance.

I have worked previously in the hospitality and catering sector managing coffee shops. I had a lot of fun interacting with our customers, making their visit special and managing a small team. I’ve joined Let Alliance following recent experience in my mother’s letting agent business – I want to follow in her footsteps and succeed in the property letting sector. The future is looking good.

I have recently changed careers from working as a carer, which was a rewarding job. I am a huge fan of rock and metal music and my main hobbies are record collecting and travelling the UK watching my favourite bands perform. I am looking forward to an exciting career with Let Alliance and having more free time to go gigs at the weekends!

Before joining Let Alliance I worked within the insurance brokerage area for 12 years, dealing with many aspects of insurance from Property Insurance to Commercial Combined Insurance.

I am looking forward to the exciting future that Let Alliance has ahead for us all.  

With any free time I have, I spend it with my pony Frankie B or spectating at motorsport events.

I have worked in various sectors in both retail and customer services. Having moved to Chester I am looking forward to starting my career with Let Alliance, in a friendly, professional environment and to making some new friends.

I hope to use my relatable skills and enthusiasm to deliver for Let Alliance customers. I am genuinely excited to get started!

I have 5 years previous experience working in a fast paced retail environment, progressing from General Assistant to Team Support in my time there.
I look forward to expanding my customer experience skills and knowledge during my time at Let Alliance.

I work on quality assurance for the IT development team. I recently joined the Let Alliance team so I am learning new concepts and applying my skills to improve the quality of products delivered through our systems development.

I am a globe trotter and I look forward to new travel adventures in my free time. I also love murder mystery and fiction novels.

“Spent 5 months traveling across Australia, New Zealand and Fiji before that I spent four and a half year as assistant manager for Brunning and Price working in a busy retail environment.”

After studying at sixth form, I decided that I wanted to complete an apprenticeship in Business Administration. The role I was given was Accounts Assistant and I was promoted to Purchase Ledger Clerk after my apprenticeship was completed. Not only was I able to gain my Business Admin NVQ level 2, but I was also able to experience a career in finance, something which I soon realised I would love. After this, I decided on a change to gain more confidence and experience and worked as a Recruitment Resourcer and a Customer Service Advisor. Now I have been lucky enough to pursue my finance career at Let Alliance and I am looking forward to the opportunities and progression available here.

Before joining Let Alliance, I had over 3 years of face-to-face customer service experience working in retail and in a beauty salon. I then moved to a call centre where I worked for 3 years dealing with customer queries over the phone. I joined Let Alliance to experience how a bigger company works, having worked for smaller companies in the past.

I love travelling and going out with my friends.

Having previously worked in a customer based environment, building strong relationships is something that I’m really passionate about. I am really looking forward to gaining new skills and broadening my knowledge within HR at Let Alliance.

Connect with Sophie:

I’ve previously worked as an optical assistant, supervisor and waitress. Fast paced and excellent customer service is all I have ever known! I’ve joined Let Alliance to put my skills to good use and enjoy the opportunities this provides for me.

At home, I am a step-mum to two young boys with a one year old puppy, so controlled chaos is my forte. I love having a busy life and the challenges it brings.

I joined Let Alliance with a background in hospitality to further my knowledge in customer service and to try something new.

I have a passion for travel, music and meeting people from all walks of life and I love talking to people!

After finishing my Master’s Degree in Archaeology, I started working at a college as a member of the reception/admissions team. Even though I joined Let Alliance very recently, I am already loving the environment and the people who work here.

In my free time I like to cook for my family and friends, exercise, attend music festivals and explore new places.

Before joining Let Aliance I worked in a call centre based role. I am looking forward to developing further within a customer service role and gaining more experience within the lettings industry.

In my spare time I am involved with many local dance projects, teaching Street Dance within the Wrexham community.

Before joining Let Alliance I was a letting agent for 12 years, from managing rural estate residential portfolios to mainstream lettings. Having worked for both corporate and independent agents, covering 12 bed listed manor with game larders to sea view penthouse new builds, I have seen it all!

I started my property career with Savills Winchester as a PA but soon became a property manager for the rural estates team overseeing the lifecycle of a rural estate property from re-development, marketing and move ins to property management and end of tenancy. During that time I also became ARLA qualified.  After five years I moved to Savills Lettings as Negotiator and quickly onto Head of Department. After 6 years with Savills, I moved across to Chesterton Humberts as a Lettings Manager and in 2014, Hamptons International acquired the lettings element of Chesterton Humberts. Working for Hamptons International as a Lettings Manager in Salisbury was a fantastic experience and I moved on from them to have my second child and move up to Chester with my husband’s job, also in the property industry.

Let Alliance is a vibrant and forward thinking place to work and I’m excited to be in the position to support agents in the ever challenging property industry.

“I’ve had a varied career which has given me great confident and knowledge. I started my first job at 16 years old on a Government YTS scheme working in retail at Discount for Beauty. I moved into the printing industry to which my claim to fame was producing the T-shirt for Geoff Capes for his bid to become Britain Strongest Man.

Later moving into the banking sector staring my career in telephone sales for the AA Financial Services, I progressed and became a Treasury Dealer providing the funding for Lloyds Bank. I further became an assistant accountant, producing management accounts and also gaining my AAT qualifications. I changed direction and worked in a residential care home as a carer and activities co-ordinator for 3 years and achieved my NVQ level 2/3 in Health & Social Care. I am now excited to join Let Alliance and look forward to becoming an active and dynamic member of the insurance team.

Outside of work I have many interests from motorbike riding, parachute jumping and abseiling anything that has a thrill of excitement.”

I joined Let Alliance from management information and administration roles at Cheshire West & Chester Council. My previous roles in the Council’s Economic Growth sector have provided me with the fundamentals of providing an excellent level of customer care and the need for accuracy in delivery.

I’m looking forward to being part of a great team and progressing my career at Let Alliance.

I joined Let Alliance after working in administration based roles within the NHS and the banking sector. I believe my previous roles, plus my experience as a course rep and radio DJ which I gained while undertaking my psychology degree, have provided me with the fundamentals of providing an excellent level of customer service and prepared me for my role. I am looking forward to being part of a great team and working towards my personal career progression with Let Alliance.