I joined Let Alliance in 2013 as a customer service representative taking care of our agents in the West Midlands, processing tenant reference data and assisting in piloting the Home Office’s Right to Rent scheme.

In 2015 I progressed to managing a dedicated team of inbound call handlers, ensuring all calls were answered swiftly and to the highest of standards. I then advanced to the role of team leader, heading up a team of enthusiastic and devoted customer service representatives.

In 2016, the Home Office Right to Rent legislation came in to force and I progressed to my current role as Right to Rent Advisor. My expertise in document analysis and connections with the Home Office were required. I am now responsible for ensuring that both Let Alliance and our letting agent customers are fully trained and compliant with the legislation. I also oversee our hardworking multi-skilled team of referencing administrators as they are responsible for the processing of our Global Right to Rent references.

During my time at Let Alliance I have gained my ARLA qualification and I look forward to further developing my career with our forward thinking and expanding company.