One of the UK’s largest tenant referencing and lettings specialists
Contact our teams:
For an update on the progress of your referencing checks, please log in to your tenant portal.
Referencing Team: 01244 421 261
Nil Deposit Team: 01244 621 862
Tenants’ Contents & Liability Insurance: 01244 421 986
Landlords’ Buildings & Contents Insurance: 01244 421 999
Insurance Administration: 01244 421 167
Rent Guarantee Claims: 0330 333 7047
Rent Guarantee Renewals: 01244 207 049
Rent on Time: 01244 564000
Customer Experience: 0330 333 7126
Letting Agent Customers:
New Agent Enquiries: 0330 333 7255
Customer Development Team: 01244 564 986
National 1 Team: 01244 886 236
National 2 Team: 01244 421 984
Partnerships Team: 01244 421 265
Cities Team: 01244 207 040
LonRes Team: 02037 634 434
Belvoir, Northwood, Newton Fallowell and Goodchilds Team: 01244 886 226
Not sure which team you are assigned to? Simply click here and log into your agent portal to find out.
To make an insurance claim:
Please refer in the first instance to the number in your policy documents – alternatively, you can call:
Let Alliance Landlords’ Buildings & Contents Insurance Claims:
Ergo Policies: 0345 060 0014
Ageas/AXA Policies: 0330 333 7186
Let Alliance Landlords’ Home Emergency Cover Claims:
Ergo policies: 01384 884080 – Our helpline is open 24/7, 365 days a year.
Ageas/AXA Policies: 0330 333 7186
Let Alliance Tenants Contents & Liability Insurance Claims:
Ergo: 0345 060 0014
Ageas/AXA Policies: 0330 333 7186
Head Office:
Let Alliance
Dodleston House, Bell Meadow Business Park
Park Lane, Pulford
Chester
CH4 9EP
Leave your name, phone number and email address and we will contact you as soon as possible.
If you have feedback, good or bad, on any aspect of the service we provide, please complete the form below.
Our official complaints process is available to download below:
Download our complaints process
You can find our Privacy Notice here, which explains to policyholders and users of services what data we collect and how we manage your data.
Please find our Client Money Protection Certificate here.
Please find our Property Redress Scheme Certificate here.
At Let Alliance we are committed to ensuring that we achieve a high level of service for our customers. If you are
dissatisfied, we would like to hear about it so that we can both investigate your particular complaint and also
improve our service in the future. Your complaint will be reviewed promptly and fairly by an independent party to
the complaint itself.
You may raise your complaint by telephone, email or in writing using the contact information stated on the
documentation accompanying this Complaints Policy or email [email protected]
We will promptly acknowledge your complaint and will try to resolve your complaint at that stage. Where this is
not practicable, we will write to you within 5 working days informing you whether further investigation is
necessary.
If the complaint has not been resolved within 4 weeks of receipt, we will write to you with an update.
If following our investigation and response to you, you are not satisfied with the outcome or we do not complete
our investigation within 8 weeks, you may be eligible to contact the Financial Ombudsman Services (FOS). If so,
details of this will be provided to you in our response.
If you are dissatisfied with the outcome, and your complaint is in relation to a regulated product such as general
insurance, you may be able to refer your complaint to the Financial Ombudsman Service (FOS), free of charge – but
you must do so within six months of the date of our final response letter. If you do not refer your complaint in
time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in
very limited circumstances, for example if the Ombudsman believes that the delay was as a result of exceptional
circumstances.
Their contact details are shown below and we will include a copy of the FOS leaflet with our final response letter.
Exchange Tower
Harbour Exchange Square
London E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
www.financial-ombudsman.org.uk