One of the UK’s largest tenant referencing and lettings specialists
We took out tenants liability insurance today with Laura Chester. I dread these conversations, … (but) Laura somehow managed to find a great balance between professionalism and not being an automaton, and despite me having man-flu today actually managed to make me smile and laugh…..whilst taking out insurance over the phone! Even though you are the preferred provider we were made aware we were under no obligation to take out the policy with yourselves, but after today we have no reservations about doing so whatsoever and would be happy to use you in the future and recommend you to friends and family… A sincere thank you Laura for making what would normally be mundane and laborious into something that made me chuckle at the same time as providing a valuable service.