“After leaving school, I was lucky to secure a position with Pilkington Brothers who are a large Global Organisation. There were no quick routes to progression other than focusing on personal development and hard work. This involved working towards academic and professional qualifications (including additional evening courses) and completing dedicated training at the Pilkington Academy.

This ethos inspired me to progress into marketing, working towards gaining professional ‘Chartered Institute Of Marketing’ qualifications. After several years in Marketing Management, I moved into senior Operational Management roles, followed by more recently, Head Of Customer Service and Experience, where I was accountable for delivering outstanding levels of Customer Service, focusing on the Customer Journey.

I joined Let Alliance in December 2015 at a very exciting time of outstanding growth, bringing with me my past experience and knowledge to ensure that we continue to deliver on the company values, delight our customers and ensure that we uphold our commitment to keep customers at the heart of it”.